The Art of Handling a Devastating Mistake

In my youth, before the reality of age induced cracking bones, I had the honor of playing baseball at a high level program in college.  In my junior year, I was the starting catcher on a playoff bound team, making it’s way to Nebraska for a game that, should we win, would give us the…

Read More

Are You Shaping the Right Customer Base?

Being the proud father of a graduating high school senior, I am currently experiencing the ups and downs of college visits.  The ups being those moments your child, who you once thought of as too young to be in this world on her own, asks probing questions about the curriculum, and college life.  The downs…

Read More

You Ran Out of Rainbow Bomb Pops!

The New York Times published an article about United Airlines, and their recent increase in revenue and profits despite being a media pin cushion in recent months.  Negative videos and articles about shabby customer treatment seem to have had little effect on the airline(https://www.nytimes.com/2017/07/18/business/united-airlines-profit-earnings.html). What makes this increase in revenue and profits even more baffling…

Read More

So You Want to Buy A Competitor?

The recent news of the Amazon acquisition of Whole Foods brought pause to my day.  Not because I realized, inevitably, we will all be living in the United States of Amazon.  No, because my company is two months removed from our recent acquisition of a competitor, and I wondered if locked in a room with…

Read More