Are You Shaping the Right Customer Base?

Being the proud father of a graduating high school senior, I am currently experiencing the ups and downs of college visits.  The ups being those moments your child, who you once thought of as too young to be in this world on her own, asks probing questions about the curriculum, and college life.  The downs…

Read More

You Ran Out of Rainbow Bomb Pops!

The New York Times published an article about United Airlines, and their recent increase in revenue and profits despite being a media pin cushion in recent months.  Negative videos and articles about shabby customer treatment seem to have had little effect on the airline(https://www.nytimes.com/2017/07/18/business/united-airlines-profit-earnings.html). What makes this increase in revenue and profits even more baffling…

Read More

So You Want to Buy A Competitor?

The recent news of the Amazon acquisition of Whole Foods brought pause to my day.  Not because I realized, inevitably, we will all be living in the United States of Amazon.  No, because my company is two months removed from our recent acquisition of a competitor, and I wondered if locked in a room with…

Read More

Trust: The Overlooked Ingredient to a Successful Culture

When I was 30 years old, I was given the task of chairing the negotiating committee for my organization.  I suspect this was mostly an honorary title, since my boss was also on the team and sent me into battle with the inspiring speech, “I’ll be right there to make sure you don’t burn the…

Read More

How Disney Controls the Weather and You Can Too

My first trip to Disney World took place when I was 36 years old.  My ex-wife, along with her parents, celebrated my daughter’s fourth birthday with a family vacation.  It was a brutally hot day, and as it’s prone to do in Florida, storms threatened.  Finally, the sky’s opened up and we joined the masses…

Read More

Would You Do Your Own Elevator Maintenance?

When I was just starting out in my career, I attended a meeting with my then boss.  We met our hosts in the main entrance of this gorgeous 18th century home that had been completely renovated and brought up to code so this non-profit organization could use it for their office space.  The non-profit CEO…

Read More